Our Guarantee

Authenticity Guaranteed or Money Refunded Policy

At The Vault NYC, we stand behind the authenticity of every item we sell. We are committed to providing our customers with genuine designer clothing of the highest quality. Our authentication process is rigorous and thorough, ensuring that every product meets our strict standards before it reaches our customers.

Our Guarantee:

We guarantee that all items sold by The Vault NYC are 100% authentic designer pieces. We source our inventory from trusted suppliers and employ a team of experts who meticulously verify the authenticity of each item.

In the unlikely event that a customer receives an item that is found to be inauthentic according to a recognized authenticator, we offer a full refund of the purchase price, including applicable taxes and shipping fees.

Procedure for Disputing Authenticity:

If a customer questions the authenticity of an item purchased from us, they must notify us within 7 days of receiving the product.

The customer will be responsible for obtaining authentication from a recognized, independent authenticator in the respective designer brand's field. The cost of the authentication service will be borne by the customer.

The customer must provide us with a detailed authenticity report from the independent third-party authenticator within 14 days of initiating the dispute.

Upon receiving the authenticity report, our internal team will thoroughly review the findings to validate the claims made by the customer.

Resolution Process:

If the item is deemed inauthentic based on the independent authenticator's report and our internal review, The Vault NYC will issue a full refund to the customer, including the cost of authentication and any associated shipping fees.

However, if the item is confirmed to be authentic according to our evaluation, the customer will not be eligible for a refund. Important Notes:

Our commitment to authenticity is unwavering, and we aim to ensure a transparent and trustworthy shopping experience for all our valued customers. If you have any further questions or concerns regarding our Authenticity Guaranteed or Money Refunded Policy, please feel free to contact Customer Service.

The Vault NYC appreciates your trust and continued support.