Version 1.0 — Effective Date: July 6, 2026 · Last Updated: July 6, 2026
This document represents Version 1.0 of these Terms and is subject to revision. Members who enroll under Version 1.0 will be grandfathered into Version 1.0 terms for the duration of their continuous membership; any future revisions will apply only to new members or upon explicit acceptance by existing members.
These Terms and Conditions ("Terms") govern your participation in The Vault Private Client program operated by The Vault NYC HK LLC. Please read them carefully. By submitting an application, accepting an invitation, or paying any membership fee, you agree to be bound by these Terms.
The Vault Private Client ("Program") is a paid membership operated by The Vault NYC HK LLC ("The Vault," "we," "us"). The Program provides personalized luxury sourcing, first-refusal access to acquired inventory, and concierge services as defined by your selected tier. Membership is invitation-based and subject to approval following application review by the founders. By submitting an application, accepting an invitation, or paying any membership fee, you ("Member," "you") agree to be bound by these Terms.
Three tiers are offered: Curator ($150/month USD), Collector ($250/month USD), and Atelier ($500/month USD). Each tier carries distinct benefits as published on the Private Client page. Fees are billed monthly in U.S. dollars via the payment method on file through Shopify Payments. Pricing is exclusive of any applicable taxes, which are the responsibility of the Member.
New Members are offered a three-month introductory trial period. The trial requires complete registration including contact information, sizing details, and a valid payment method on file. The trial is NOT free — full monthly fees apply during the trial period. Trial participation grants Members all benefits of their selected tier from day one. Members may cancel the trial at any time through the Shopify customer account portal or by writing to admin@shopvaultnyc.com; cancellation takes effect at the end of the current billing cycle, and no partial refunds are issued. At the conclusion of the three-month trial, membership automatically continues on a month-to-month basis at the same tier and rate unless the Member has cancelled. The Vault will provide written notice via email at least seven (7) days before the trial conclusion as a courtesy reminder.
Monthly membership fees are credited 100% toward purchases made through The Vault during the same calendar month in which the fee is paid. Credits do not roll over to subsequent months. Atelier-tier Members receive an additional 5% discount on all purchases, applied at checkout. Credits have no cash value, are non-transferable, are not redeemable for cash refunds, and expire if unused within the billing month in which they were issued.
The Vault sources from a mix of direct-purchase channels (pieces The Vault owns outright) and time-sensitive channels (auctions, private offers, and other sources with externally-imposed deadlines). First-refusal access operates on a two-track basis:
(a) Direct-purchase pieces. When The Vault acquires a piece matching a Member's stated profile and owns it outright, the piece is held exclusively for that Member for a guaranteed window: 48 hours for Curator, 72 hours for Collector, 96 hours for Atelier. Hold windows commence upon Member notification (delivered via email, SMS, or WhatsApp per stated preference) and end at the stated interval. After the window closes, the piece may be released to general inventory at The Vault's discretion. Members may decline any piece without obligation.
(b) Time-sensitive sources. Where pieces are subject to externally-imposed deadlines (including but not limited to auctions, private-seller offers, wholesale allocations, and exclusive negotiations), The Vault commits to priority alerts on a best-effort basis: Curator within 4 hours of identification, Collector within 2 hours, Atelier within 1 hour. Members acknowledge that response windows on time-sensitive pieces are bound by source timing and may be substantially shorter than the direct-purchase hold windows. The Vault makes no guarantee of any specific response window where the source itself imposes a deadline. Members are encouraged to designate trusted decision-making contacts and respond promptly to time-sensitive alerts.
Sourcing services (passive for Curator, active for Collector, concierge for Atelier) represent a best-effort commitment, not a guarantee of acquisition. The Vault does not guarantee that any specific piece, size, condition, or price point will be sourced within any timeframe. Members acknowledge that luxury inventory is inherently variable and subject to market conditions, supplier availability, authentication outcomes, and other factors outside The Vault's control.
All inventory passes through a triple-authentication chain: (i) vendor-side authentication performed by the original supplier prior to The Vault's purchase; (ii) in-house authentication by The Vault upon receipt at the New York warehouse; and (iii) source documentation (purchase records, vendor authentication notes, provenance information) made available to Members on request. The Vault has not knowingly sold a counterfeit piece in its operating history. Atelier-tier Members may request the full source documentation chain for any sourced piece. Collector-tier Members receive condition guarantees as defined in Section 8. The Vault reserves the right to engage third-party authentication services (Real Authentication, Authenticate4U, or equivalent) at its discretion or at a Member's request, with costs to be discussed in advance.
Pieces purchased through the Program are subject to The Vault's standard sale terms. Sourced pieces accepted by the Member after first-refusal review are considered final sale, except as provided below.
Authentication disputes: Any Member may raise an authentication dispute in writing within fourteen (14) days of receipt. The Vault will engage a mutually agreed third-party authenticator at its expense; if the piece is determined to be inauthentic, a full refund will be issued and shipping costs reimbursed.
Condition guarantee (Collector and Atelier tiers): If a sourced piece arrives in condition materially different from the listing description — defined as undisclosed damage, defects, alterations, or wear that would have reasonably altered the Member's purchase decision — the Member may request a full refund within fourteen (14) days of receipt. The Member must provide photographs documenting the discrepancy. Refunds under this clause include original shipping costs but exclude return shipping, which is the Member's responsibility unless The Vault agrees otherwise. The condition guarantee does not apply to Curator-tier pieces, vintage wear consistent with the piece's era as represented, or condition characteristics explicitly disclosed in the listing.
Members may cancel monthly membership at any time by providing written notice to admin@shopvaultnyc.com or through their Shopify account portal. Cancellation takes effect at the conclusion of the current billing cycle. No partial refunds are issued for unused portions of paid months. Cancellation during the introductory trial must be received before the trial end date to prevent automatic continuation.
Members may upgrade or downgrade tier once per billing cycle through the Member portal or by written request. Upgrades take effect immediately and are prorated against the current billing cycle. Downgrades take effect at the start of the following billing cycle.
The Vault reserves the right to suspend or terminate any membership at its sole discretion, including (without limitation) for non-payment, abusive conduct toward staff, fraudulent activity, repeated failure to honor accepted purchases, or behavior inconsistent with the Program's standards. Upon termination, prepaid fees for the current billing month may be refunded on a prorated basis at The Vault's discretion.
The Vault reserves the right to modify tier pricing or benefits with at least thirty (30) days' written notice to Members. Continued Program participation following the effective date of changes constitutes acceptance. Members who do not wish to accept changes may cancel during the notice period without penalty.
By enrolling, Member consents to receive Program-related communications via email, SMS, and/or WhatsApp per stated preferences. This includes piece notifications, sourcing updates, and account-related messages. Members may update channel preferences or opt out of non-essential communications at any time. Standard message and data rates may apply for SMS.
Member information — including contact details, sizing, brand preferences, payment information, and purchase history — is held in confidence and used solely for Program operation. The Vault does not sell or share Member data with third parties for marketing purposes. Payment processing occurs via PCI-compliant providers (Shopify Payments). Members may request a copy of their data or its deletion (subject to legal retention requirements) by writing to admin@shopvaultnyc.com.
All Vault branding, photography, descriptions, and editorial content remain the property of The Vault NYC HK LLC. Members are granted a limited, non-transferable license to access Program content for personal use only. Reproduction, distribution, or commercial use without written consent is prohibited.
To the maximum extent permitted by law, The Vault's total liability in connection with the Program is limited to the total membership fees paid by the Member in the three (3) months preceding any claim. The Vault is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost opportunity, arising from or related to the Program.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Any dispute arising from or related to the Program will be resolved exclusively in state or federal courts located in New York County, New York. The parties waive any objection to venue or jurisdiction in such courts.
The Vault may update these Terms with thirty (30) days' written notice to Members. The most current version will be posted on the Private Client page. Continued Program participation following the effective date of updated Terms constitutes acceptance.
These Terms, together with The Vault's general Terms of Service and Privacy Policy as published on shopvaultnyc.com, constitute the entire agreement between Member and The Vault concerning the Program and supersede all prior agreements, representations, and understandings.
Questions about these Terms or the Program may be directed to admin@shopvaultnyc.com. The Vault NYC HK LLC, 167 Madison Avenue Ste 205 #519, New York, NY 10016.